PRIVACY POLICY

Last Updated: July 6, 2026

Bath O’Clock Ateliers Inc., carrying on business as Bath O’Clock (“Bath O’Clock,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit bathoclock.ca, create an account, place an order, contact us, subscribe to communications, or otherwise interact with Bath O’Clock.

By providing personal information to us, you acknowledge that it will be handled as described in this Privacy Policy and in accordance with applicable Canadian privacy laws.

1. Accountability

Bath O’Clock Ateliers Inc. is responsible for the personal information under its control.

We have designated a Privacy Officer to oversee our privacy practices, respond to questions and requests, and address privacy-related concerns.

You may contact our Privacy Officer through our Connect With Us page or at:

support@bathoclock.ca

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Contact information

We may collect your:

Name
Email address
Telephone number
Billing address
Shipping address

Order and transaction information

We may collect information concerning:

Products purchased
Order numbers
Purchase dates
Order values
Shipping methods
Delivery and tracking details
Returns, refunds, and customer-service requests

Account information

When you create an account, we may collect your login information, saved addresses, order history, and account preferences.

You are responsible for keeping your account credentials confidential.

Payment information

Payments are processed through third-party payment providers.

We do not directly store complete credit-card numbers or card security codes. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Communications and submitted content

We may collect information you provide when you:

Contact customer support
Submit a form
Leave a product review
Participate in a promotion
Send us photographs or other content
Communicate with us through email or social media

Marketing preferences

We may record whether you have subscribed to or unsubscribed from promotional communications and the communication preferences you select.

Technical and usage information

When you use the website, certain information may be collected automatically, including:

Internet Protocol address
Browser type
Device type
Operating system
Pages visited
Referring website
Dates and times of visits
Website interactions
Cookie and similar-technology information

3. How We Collect Personal Information

We may collect personal information:

Directly from you
Automatically through the website
From payment processors
From shipping and delivery providers
From website, analytics, security, and customer-service providers
From social-media platforms when you communicate with us through those platforms
From other sources where permitted by law

We limit collection to information reasonably required for the purposes described in this Privacy Policy.

4. How We Use Personal Information

We may use personal information to:

Process, confirm, and deliver orders
Process payments, returns, and refunds
Create and manage customer accounts
Communicate order and delivery updates
Respond to questions and customer-service requests
Provide requested products and services
Operate, maintain, and improve the website
Understand website use and customer preferences
Troubleshoot technical problems
Detect and prevent fraud, misuse, and security incidents
Maintain business, accounting, and transaction records
Enforce our Terms of Service and other policies
Meet legal, regulatory, tax, and reporting obligations
Send promotional communications when permitted
Carry out other purposes disclosed when the information is collected

We may also use aggregated or de-identified information for analytics, planning, and business improvement where the information no longer reasonably identifies an individual.

5. Consent and Your Choices

We obtain consent where required by applicable law.

Consent may be express or implied depending on the circumstances, the sensitivity of the information, and your reasonable expectations.

For example, when you provide a delivery address while placing an order, we may use that information to process and deliver the order.

You may withdraw consent to certain uses of personal information by contacting us. Withdrawal will not affect uses that occurred before consent was withdrawn.

In some circumstances, withdrawing consent may prevent us from providing a requested product, service, account feature, or transaction.

We may collect, use, or disclose personal information without consent where permitted or required by law.

6. Cookies and Analytics

Bathoclock.ca uses cookies and similar technologies to operate the website and understand how it is used.

These technologies may support:

Shopping-cart and checkout functions
Account login and website security
Website preferences
Performance monitoring
Traffic and usage analytics
Error detection and troubleshooting

We may use analytics services, including Google Analytics, to understand website traffic and interaction patterns. These providers may collect information through cookies and similar technologies.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect shopping-cart, account, checkout, or other website functions.

Where legally required, we will request consent before using non-essential cookies.

7. Marketing Communications

We may send promotional emails only where we have consent or another lawful basis to do so.

Promotional messages will identify the sender and include an unsubscribe option. You may unsubscribe at any time by using the link included in the message or by contacting us.

We will process unsubscribe requests within the period required by law.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional messages, such as:

Order confirmations
Payment receipts
Shipping updates
Account notices
Product-safety information
Replies to customer-service requests

8. How We Disclose Personal Information

We do not sell or rent personal information.

We may disclose information to service providers that assist us with:

Website hosting
E-commerce operations
Payment processing
Order fulfilment
Shipping and delivery
Email delivery
Website analytics
Customer support
Data storage
Website security
Fraud prevention
Accounting, insurance, legal, and professional services

Service providers receive only the information reasonably necessary to perform their functions and may use it only for authorized purposes, subject to their agreements and applicable law.

We may also disclose information:

With your consent
To comply with a law, court order, or lawful government request
To investigate fraud, security incidents, or unlawful activity
To protect Bath O’Clock, our customers, or other persons
To establish, exercise, or defend legal rights
In connection with a proposed or completed business sale, merger, financing, restructuring, or transfer of assets
Where otherwise permitted or required by law

9. Processing Outside British Columbia or Canada

Some service providers may store or process personal information outside British Columbia or outside Canada.

When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.

We use reasonable contractual, administrative, and technical measures when working with service providers, appropriate to the nature of the information and the services involved.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes for which it was collected
Maintain customer accounts
Complete transactions
Provide customer support
Resolve disputes
Detect fraud or misuse
Meet tax, accounting, insurance, regulatory, and legal requirements

Retention periods may vary according to the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymize it, subject to technical limitations and legal retention requirements.

11. Protecting Personal Information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

These safeguards may include:

Secure website connections
Access controls
Password protection
Restricted administrative access
Reputable payment and hosting providers
Software and security updates
Backup and recovery measures
Internal privacy and security practices

No website, network, transmission, or storage system can be guaranteed to be completely secure. You should use a strong, unique password and protect your account information from unauthorized access.

12. Accessing and Correcting Your Information

Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

You may also contact us to:

Update account information
Withdraw consent where applicable
Ask how information has been used or disclosed
Request deletion where available and subject to legal retention requirements
Raise a privacy question or complaint

We may need to verify your identity before completing a request.

Certain information may be withheld where permitted or required by law. We will respond within the period required by applicable law.

Additional privacy rights may apply depending on your province, territory, or country of residence.

13. Privacy Complaints

Please contact our Privacy Officer first if you have a concern about how Bath O’Clock handles personal information.

We will review the concern and make reasonable efforts to respond and resolve it.

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia or another privacy regulator with jurisdiction over the matter.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

We do not control the privacy practices, security, content, or policies of those third parties. This Privacy Policy does not apply to information collected directly by a third party.

Please review the third party’s privacy policy before providing information to it.

15. Children’s Information

The website and online store are not directed primarily to children under the age of 13.

We do not knowingly collect personal information directly from a child under 13 without appropriate consent. If you believe a child has provided personal information without appropriate consent, please contact us so that we can review and address the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date.

Material changes may also be communicated through the website or by another appropriate method.

17. Contact Us

Questions, access requests, correction requests, or complaints concerning this Privacy Policy may be submitted through our Connect With Us page or by email at: